Privacy Policy

Who we are

For any questions about this policy or your personal information, contact: mteden.nz@raywhite.com

Information we collect

We collect personal information you provide directly to us through this website, including:

• Your name, email address, and phone number when you submit an enquiry through our contact form
• Property details and any additional information you choose to share when requesting a digital appraisal
• Basic technical information (such as IP address, browser type, and pages visited) collected automatically when you browse the site

We do not require you to create an account, and we do not collect payment information through this website.

How we use your information

We use the personal information you provide to:

• Respond to your enquiry and provide the real estate services you’ve requested (e.g. a property appraisal)
• Contact you about your enquiry or related property matters
• Where applicable, keep you informed about relevant listings, market updates, or other property-related communications
• Improve this website and understand how it’s used

Enquiry and appraisal information submitted through this site is stored securely and used directly by Olivia Field. It is not shared with Ray White’s central systems (such as NurtureCloud) or with other Ray White offices or agents.

Information you provide may be added to Olivia Field’s own marketing database and used to send you relevant property updates and communications. You can opt out of these at any time (see “Your rights” below).

Advertising and analytics

This website may use tools such as Google Analytics and Meta (Facebook/ Instagram) Pixel to understand how visitors use the site and to show relevant advertising, including to past visitors of this site, on other websites and platforms.

These tools may use cookies or similar tracking technologies. You can disable cookies through your browser settings, though this may affect how parts of the site function. If these tools are active, we will not use them to identify you personally beyond what’s needed for analytics and advertising purposes.

Who we share your information with

We may share your information with trusted service providers who help us run this website and deliver our services, including our website hosting and database provider, and our contact form processing service. These providers only access your information as needed to perform their function and are required to keep it secure and confidential.

We do not sell your personal information, and we do not share it with Ray White’s broader network of systems, offices, or agents beyond Olivia Field, except where required by law.

Where your information is stored

Our website’s database is hosted in Australia. This means your personal information may be stored and processed outside New Zealand. Where this is the case, we take reasonable steps to ensure your information continues to be protected to a standard consistent with the Privacy Act 2020.

How long we keep your information

We retain your personal information for as long as needed to respond to your enquiry, provide our services, or maintain an ongoing relationship with you as a client or prospective client. If you’d like your information removed sooner, you can contact us and we’ll action your request (see “Your rights” below).

Your rights

Under the Privacy Act 2020, you have the right to:

• Ask what personal information we hold about you
• Ask us to correct any information that is inaccurate
• Ask us to delete your information or stop using it for marketing
• Opt out of marketing communications at any time

To make any of these requests, contact us at mteden.nz@raywhite.com.

If you’re not satisfied with our response, you can contact the Office of the Privacy Commissioner for further guidance.

Security

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access, including secure, access-controlled storage. However, no method of transmission over the internet is completely secure, and we can’t guarantee absolute security.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page.